Campervan rental FAQ

Travelling with a campervan in France, renting a campervan with VAN-AWAY : the most Frequently Asked Questions...

 

Why travelling in a campervan... and nothing else ?

  • Enjoy freedom ! No restrictions, no timetables, no reservations to make. Be guided by your desires… and the weather forecast !
  • Be adventurous ! Don’t stay stuck in a hotel or campsite. Get out and really explore a region or a country. There’s so much to see…
  • Be at home wherever you go ! Leave those big, unwieldy camping cars behind and set off in search of the perfect sunset by the sea or in the depths of the countryside...
  • different ! Flaunt your originality. Think Flower Power !
  • Spend less on restaurants and accommodation. On petrol as well thanks to our fuel efficient vehicles. Head for the hills, whether nearby or far, far away

Why choose a VAN-AWAY campervan above all others ?

  • Brand new and fully equipped campervans ! Beware of old, road-weary vehicles with too many miles on the clock and perhaps not enough hours in the garage. Don’t risk ruining your weekend or your vacation
  • Who in the region other than VAN-AWAY Campervan Hire France offers you the latest campervans, 4 different van models for whatever kind of trip you have in mind, and pristine cleanliness ? Answer: No one !
  • An incomparable welcome and customer care ! Our aim is not simply to rent you a furnished van… our mission is much more ambitious :
    - To make sure that your goes to plan, that it is a success and that it provides plenty of happy memories
    - To enjoy the experience you have with us whether over a weekend or for a more adventurous journey

 

FAQ campervan hire in france renting a VAN-AWAY campervan
FAQ campervan hire in france on board a VAN-AWAY campervan

What equipment is furnished with the campervan ?

The number of different models of our furnished vans allows us to be adapted to your needs ! Discover the various available arrangements and customize your campervan with a number of available accessories, to be tailored exactly to your travel requirements. Depending on which campervan you chose (Malaga campervan, Ibiza recreational minibus, California campervan or Tasmania mini motorhome RV) your van will be equipped with :

  • One or two sleeping berths (optional : bed linen with bottom sheet, duvet and duvet covern, pillow and pillow covers, towels)
  • A kitchen with water, refrigerator, gas ring and all the utensils and crockery you will need (pots, strainer, plates, glasses, cups, cutlery, bottle and wine openers, tea towels, washing up liquid…)
  • Storage space for your personal effects

... And a host of other useful accessories for your trip : bike rack, roof rack, chemical toilet, GPS… Complete list available here

What's more, our campervans are equipped with the following standard items for your comfort :

  • Air conditioning
  • Cruise control
  • Radio CD/MP3
  • Tinted windows
  • Stationary heating - works with the motor switched off through an auxiliary battery (except Ibiza minibus)
  • Swivel seats (except Malaga campervan)
  • Table for inside + outside
  • Chairs
  • Insulated black out curtains for the night

Where can you park the van at night ?

Wherever you like, almost. You can opt for a parking place or a rest area (the mini-parking at the sea front, or the superb, rugged headland at the foot of a lighthouse facing the ocean) or of course at a campsite…

  • Thanks to the limited height (less than 2 meters) and the auxiliary heating of our campervans, nothing prevents you from stopping where you like with complete autonomy. Avoid the XL camping cars and go where they can’t get in. Make sure all the same to avoid private property and places where parking is prohibited…
  • Try our France Passion partner (info here): A warm and free welcome for you and your campervan from 1 850 winegrowers and farmersdes everywhere in France !
  • Try our Park4Night partner (info here) and don't spend hours searching for a parking spot anymore : install the free application on your smartphone (requires data access), or consult all parking spots on VAN-AWAY sat nav systems
  • From time to time take advantage of the multitude of campsites on your road.

What is the toll rate ?

With our campervans and their restricted heightthat is less than 2 meters, you pay the same rate as a « normal » car !

Can you smoke in the van ?

No, smoking is prohibited inside our vans. But you can light up wherever you like once you’re parked !

Will it be warm enough to sleep inside out of season ?

Yes ! On board our Malaga, California, and Tasmania campervans a stationary heater allows you to heat during the night wherever you are with.

On the Ibiza recreational van, we provide you a powerful electrical heater.

Where can I put my stuff in the van ?

Concerning storage, our campervans offer :

  • Multiple storage spaces including closets, drawers, under-seating luggage compartments, shelves, and more
  • If you are travelling with bicycles, or with surf boards, the bike rack and a roof rack (not compatible with our Tasmania model) also are available.

 

 

What are the campervan rental terms and conditions ?

  • Drivers must be over 23 years old and have a drivers licence that has been valid for more than three years.
  • At the time of the signing of the rental contract, the renter must present :

- a valid ID (passport, identity card)
- a proof of residence less than two months’ old (water, electricity bill or France Telecom landline bill)
- a valid drivers’ licence. For non european residents, International drivers' licence or official translation of original drivers' licence is required
- a credit card in his/her name in order to proceed with the rental and the payment of the deposit

For further details please consult our terms and conditions.

How to book a campervan ?

The reservation of the campervan by the renter is carried out in 3 steps :

  • 1. The request for the reservation by the renter, including his/her choices of the type of vehicle, the accessories and furnishings and the dates. This request can be made :
    - Through the VAN-AWAY Campervan Hire France website : http://www.van-away.com/en/campervan-reservation.html
    - By contacting your VAN-AWAY Campervan Hire France local office :

- Toulouse campervan hire: This email address is being protected from spambots. You need JavaScript enabled to view it.

- Bordeaux campervan hire: This email address is being protected from spambots. You need JavaScript enabled to view it.

- Nantes campervan hire: This email address is being protected from spambots. You need JavaScript enabled to view it.

- Annecy-Geneva campervan hire: This email address is being protected from spambots. You need JavaScript enabled to view it.

- Nice-riviera campervan hire: This email address is being protected from spambots. You need JavaScript enabled to view it.

  • 2. Confirmation of availability by email from VAN-AWAY Campervan Hire France office to the renter, with a dated invoice, the type of campervan (and its furnishings and accessories) and the applicable tariff. The invoice is valid for one month from the date of its being sent.
  • 3. Payment by the renter of a 30% deposit (with a minimum of 50 euros) of the rental tariff by credit card. The reservation is not valid until VAN-AWAY Campervan Hire France has deposited the amount..

How to go about paying for the rental ?

  • Payment of the deposit (at the time of the reservation) must be made by credit card or bank transfer
  • Payment of the balance remaining for the rental (at the time that the vehicle is picked up by the renter) must be made by credit card, cheque (in Euros), or cash

For further details please consult our terms and conditions

Is there a damage deposit ?

Renting a VAN-AWAY Campervan requires a damage deposit in the amount of 1800 euros. The money towards the damage deposit will not be deposited during the rental period. The damage deposit must be made by cheque (drawn on a French bank) or credit card.

Taking out our "excess reduction" service (8€ per day) allows :

  • granting a reduction to the damage deposit to600 euros
  • fully covering campervan tires and glasses - no excess (without the "excess reduction" option, tire and glasses damage is charged 50€)

This option is only available to drivers over 29 years old and having had their driving licence for 5 years.

For further details please consult our terms and conditions

What are the conditions for cancelling a reservation ?

In the event of the reservation being wholly cancelled by the renter :

  • More than 8 weeks (56 days) prior to the start date of the rental : the deposit is refundedafter a deduction of a fixed sum of 50 euros to cover the cost of the reservation
  • Less than 8 weeks (56 days) prior to the start date of the rental : VAN-AWAY Campervan Hire France reserves the right to retain the deposit – particularly if the campervanis not rented during the cancelled period.

You need more flexibility ? Subscribe to our "Cancellation insurance" service.

For further details please consult our terms and conditions

 

FAQ campervan hire in france how to book a VAN-AWAY campervan
FAQ campervan hire in france how to pick-up and drop-off your campervan

How to pick up your campervan after reserving it ?

Campervan pick up can be made :

  • At the VAN-AWAY Campervan Hire France office of your choice (we will look after your car for free during your holiday)
  • At the closest Airport - if service proposed by your VAN-AWAY office (service charge added, please consult this page for more details)
  • At the closest Train / Tram / Metro station - if service proposed by your VAN-AWAY office (service charge added, please consult this page for more details)

The days and times of campervan pick-up are :

  • During low and mid-seasons

- For a rental of more than 4 days : The morning of the agreed rental start date from 9am
- For a rental of 2 or 3 days: The day before the rental period, until 6pm
- For all other times, please contact us

  • During high season

- Saturday morning from 9am
- For all other times, please contact us

VAN-AWAY Campervan Hire France hands over the campervan to the renter in perfect working order, clean both inside and outside, with a full tank of petrol and water supply and all administrative documents required to operate it.

For further details please consult our terms and conditions

How to drop off the van at the end of your trip ?

The days and times of campervan drop off are :

  • During low and mid-season

- The agreed rental end date until 6pm
- For all other times, please contact us

  • During high season

- The Friday evening until 6pm
- For all other times, please contact us

The campervan must be returned with full tank, and clean outside + inside (unless renter subscribed the van cleaning option). If not, a charge of 50€ will apply

For further details please consult our terms and conditions

 

What is the renter’s responsibility concerning the safety of the van ?

When the campervan is unoccupied, the renter undertakes to insure that it is parked in a safe place and firmly locked with all the anti-theft systems furnished by VAN-AWAY Campervan Hire France in operation

Amongst other things, he/she must not leave the keys or the vans’ papers (insurance and carte grise) inside the campervan.

He/she is also responsible for keeping accessories like the Sat Nav, telephones, DVD players etc out of sight when the campervan is unoccupied.

For further details please consult our terms and conditions

What is the renter’s responisibility concerning using the van ?

The rental is strictly individual. The principal driver renter undertakes to forbid anyone other than him/herself to drive the campervan the exception being the additional driver cited in the contract except in the case of an unavoidable force majeure

The principal driver/ renter undertakes throughout the rental period :
  • To drive carefully, respecting the speed limits and the rules of the road enforced by the territory being traversed
  • To be aware of the size of the vehicle, notably its height
  • To avoid driving while intoxicated and under the influence of drugs
  • To respect the number of passengers stated on the registration papers
  • To refrain from using the vehicle for personal profit, sub-leasing the vehicle, using the vehicle for learning to drive, transporting people or goods in exchange for payment
  • To refrain from using the vehicle for publicitie purposes or for propoganda of any nature
  • To refrain from either towing a trailer or any other vehicle or pushing another vehicle
  • To refrain from smoking inside the vehicle
  • To refrain from travelling with animals or pets - unless authorized by VAN-AWAY office local manager
  • To refrain from travelling in countries not covered by the insurance

For further details please consult our terms and conditions

 

FAQ campervan hire in france campervan usage conditions
FAQ campervan hire in france insurance and customer care

What kind of insurance is offered with the van hire ?

The insurance policy included in the rental contract includes :

  • A third party motor vehicle liability insurance to cover all damage caused by the renter to:

    - a third party : vehicle, property or person...
    - the passengers in the vehicle rented by VAN-AWAY Campervan Hire France

  • An insurance for the driver himself
  • A fully comprehensive policy to cover damages caused to the vehicle rented by VAN-AWAY Campervan Hire France, for which the renter is recognised as responsible (either partially or completely). This insurance includes an excess (deductible) covered by the renter’s damage deposit
  • An insurance against theft and fire. This insurance includes an excess (deductible) covered by the renter’s damage deposit
  • An insurance against natural disasters. This insurance includes an excess (deductible) covered by the renter’s damage deposit
  • An insurance against acts of vandalism. This insurance includes an excess (deductible) covered by the renter’s damage deposit
  • An insurance for a shattered windscreen, mirrors and headlights. This insurance includes a 50€ excess (deductible) covered by the renter’s damage deposit

This policy applies to :

  • Incidents and accidents occuring whilst the renter/principal driver or the additional driver named in the contract is driving
  • In the countries mentioned in the green insurance card
  • During the contracted rental period

For further details please consult our terms and conditions

What kind of customer care is offered with the van hire ?

The customer care included in the rental contract includes :

  • Help or advice with an accident report
  • Towing of the Campervan or on site breakdown service
  • Accomodation, if needed, during campervan repairing

In the event of an accident or incident, please contact your local VAN-AWAY Campervan Hire France office, and get help with customer care services at 01 55 92 23 22 (from France) or 0033 1 55 92 23 22 (from abroad) – available 24/7. Assistance contract 5004529.

For further details please consult our terms and conditions

 

 

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